Arkansas Office Products is committed to customer satisfaction. If your items are damaged, defective or incomplete,
request for a return or refund must be made within 3 business days of the original date of receipt. All refunds or
exchanges will be handled quickly and fairly. Most items are returnable (see return restrictions and reasons below)
for any reason. Our returns department must be notified of all returns. Items must be returned within 20 days of
original date of receipt. No returns will be accepted without notification (return without prior authorization below).
You may notify the returns department by email or phone.
Requesting a Return Authorization Number
To return an item, email or call us to obtain a return authorization number. Please provide the
following information in your email or phone call.
Quantity of items
Reason for return
Packaging and Sending Returns
With your return authorization number and return address, carefully repackage the item in its
original condition, including all original packaging and materials (manuals, accessories, etc.)
Write the return authorization number on the outside of the shipping package. DO NOT WRITE ON
THE PRODUCT PACKAGE. Please package the item appropriately for shipment.
Send the product to the return address on your authorization notice using your
preferred shipping method. Save your tracking number and track your return to make sure we receive it.
Once received by our returns department, Arkansas Office Products accepts full responsibility
for all merchandise. We are not responsible for loss or theft before the merchandise is in our
possession. For valuable items, you may wish to insure them to cover replacement cost in case
the package is lost in transit.
If a product is being returned as new, but has clearly been used or damaged prior to its return, we reserve the right to refuse refund completely.
Due to limited shelf life, safety concerns and potential for fraudulent claims, we do not accept
returns on the following products: all hygiene and consumable products such as food, beverages,
cleaning supplies, pharmaceuticals and electronics. These products will only be accepted in the
event of a manufacture defect or an error on our part.
If you are sent a defective, broken or incorrect item, we will arrange for the merchandise to be
returned. If your order is incomplete, or you do not receive your order in a reasonable time frame,
please contact us within 3 business days and we will investigate and if necessary process a replacement.
Returns without Prior Authorization
In order to keep prices low for all customers, a return authorization is required to return merchandise
. If a return is received without prior authorization the shipment may be refused and/or returned to you
at your cost. Thank you for helping us to keep your prices low
All products are sold with the full manufacture warranty. The period and service of the warranty will vary
depending on the manufacture and product. If you experience problems with an item after the 30 day period has
expired, please contact the manufacture. For help or information contacting a manufacture, email or call us.
As soon as we receive your returned items, we will inspect and process the item. Replacements and Refunds
are normally processed within 3 business days. Allow 5 business days to receive replacement merchandise.
Please contact us, regarding any questions about our return policy